Privacy Policy

Who we are

Our website address is: https://laptoprescuett.com. We are a business registered in Trinidad and Tobago (namely, as Laptop Rescue Computer Repairs) and currently have an online-only presence. We can be contacted at the email addresses and/or phone number(s) located on our Contact page and at the bottom of each page on this site.

What personal data we collect and why we collect it

Repair Request and Contact Form Data

When a visitor fills out one of our Repair Request or Contact Forms, we collect the data entered in the form, in addition to the visitor’s IP address and browser user agent string to help spam detection. The data entered in the form is securely saved on the website’s database, and a copy is sent to a dedicated mailbox. In the case of uploaded images, they are retained on the website’s server only. We do not currently have a data retention policy for the data entered using these forms, so it is best to assume that any data entered will be retained indefinitely.

Comment Data

When visitors leave comments on products on site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Most cell phone cameras attach this information by default. While the images uploaded via this website’s Repair Request Forms are intended to be accessed only by those authorized by us, we disclaim all responsibility for the presence of such location data on any images you may upload on this site, and for any consequences arising out of the presence of such location data.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For Repair Request and Contact Forms: We do not currently have a data retention policy for the data entered using these forms, so it is best to assume that any data entered will be retained indefinitely.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information is not shared with any third parties. Any contact information entered on any form on this site remains on the site’s database and may be sent via email to an inbox belonging to us.